“I was a social media skeptic turned evangelist” seemed to be a core theme at yesterday’s Mashable Media Summit. From Len Berman and Edward Norton to Dr. Sanjay Gupta and Josh Charles, the day long event in NYC showcased individuals from across every possible industry vertical who have been positively affected because they embraced social media.
Here are soundbites from just a few of my favorites:
Ricky Van Veen, College Humor
- Watching Web Video isn't the same as watching TV
- Companies get swept up in viral video fever a.k.a. “faith-based marketing”
- "Viral is spectacle" if you can make something that cool, people will pass it on
- Leverage power-users who have a built up subscriber base (team up with them)
- The "hook" should come within the first 20 seconds
- [making it onto] TV is a stamp of approval
Len Berman @LenBermanSports
- Realized "You're not just a guy on air, you've got a brand"
- Where are young people turning to get their news? "I don't turn anywhere, the news comes to me"
- There’s faster way for me to give the news & info than on Twitter
- Convinced that last book made it to NYT best seller because of social media (3 previous books did not)
- "Any idiot can write anything they want and put it on the internet -where is the accuracy police?"
- "I basically reinvented myself [because of social media] -there's more than just reading sports scores at a teleprompter."
Dennis Crowley, Foursquare
- Closing in on 1.6 million users
- “It’s nice to have this ambient awareness of what your friends are doing"
- "The people that get most concerned about privacy are the ones who haven't used the app"
- "The product is changing so quickly when we sit down a year from now we will be talking about completely different things”
- Re: branded apps: “Why build your own checkin system when you can build off the foursquare API?”
- Foursquare is holding on to badges tightly because if there are too many then they lose their value
- How do you combat badge fatigue? Make then worth something in the real world.
- "I like software that challenges you to do something and then rewards you for when you do it."
An interesting interchange that took place was during the “keynote conversation” with Mashable’s Pete Cashmore and CNN’s KC Estenson. KC mentioned, “The reason we don't yet have an iPad app is that we really like to build a great product and if we can't put something into marketing that we're really proud of, then we'll wait.” Pete’s perspective was the opposite, “We see an advantage of getting in early and being one of the only ones in there so we like to get on as many platforms as possible and as early as possible.” Who is right?
As I walked out of the Times Center, I was heartened by the fact that everyone who spoke ultimately were passionate about connecting with and nurturing their customers and constituents. Social media is simply a mechanism that greatly facilitates this. Brian Simpson of the Roger Smith Hotel said it best, "I'll take [the criticism of] sucking at social media as long as we are really good at the people business."